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| Technical Faq |
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| Q.1 |
After Verbal section, software hangs,
shows main screen or gives Run Time Error. |
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| Q.2 |
After login screen the software gives a
message saying “To run the software you need BigCD in the
CD drive” even when the CD is in the drive. |
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| Q.3 |
No audio is heard when Pronunciation is clicked. |
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| Q.4 |
When I enter any user name to create a new
user login, the software says “User name already
registered” |
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| Q.5 |
Questions appear black/ patchy and options cannot be seen. |
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| Q.6 |
Screen size is improper, questions getting cut on the right. |
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| Q.7 |
I have accidentally given a test and have selected Test Quit and am wary of losing questions. |
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| Q.8 |
I am scoring really low on your tests. |
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| Answers |
Q.1 |
After Verbal section, software hangs,
shows main screen or gives Run Time Error. |
| Ans |
- If your computer is running Office 2007, then jump to 6 else continue.
- Open My Computer and browse CD ROM contents.
- Open Patch folder.
- Double click on setuppad.exe application to install Microsoft ActiveX Control Pad.
- After installation, re-start computer and check if our software works fine. If it does not, continue.
- There is a DLL conflict that needs to be resolved.
- Go to WINDOWS folder.
- Go to System32 folder.
- Find a file by the name FM20.DLL.
- Have this file renamed to FM20old.DLL
- Now uninstall our software from Start->Settings->Control Panel->Add/Remove Programs.
- During removal the computer will give an error saying FM20.DLL not found, click Ok.
- For shared files, select Remove None.
- Now reinstall the software browsing the CD contents and selecting Setup.exe.
Note: Our software should be installed in the same path as it was installed previously to prevent re-registration
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Q.2 |
After login screen the software gives a
message saying “To run the software you need BigCD in the
CD drive” even when the CD is in the drive. |
| Ans |
- Uninstall the software by going to Start->Settings->Control Panel->Add/Remove Programs.
- Uninstall the software.
- Re-install the software by clicking on Setup.exe from our CD.
- Install in same path as currently installed to prevent re-registration.
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| Q.3 |
No audio is heard when Pronunciation is clicked. |
| Ans |
- Pronunciation is a system dependent feature and is not guaranteed to work on all computers. We can still try to follow a few steps to see if it works on your system.
- Are other sound files being played back properly?
- If yes, then insert our CD in your CD-ROM drive.
- Browse CD contents using My Computer.
- Double click on the following files peedy.exe, merlin.exe, spchapi.exe, tv_enua.exe, msagent.exe.
- You may have to accept some agreement, select Yes.
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| Q.4 |
When I enter any user name to create a new
user login, the software says “User name already
registered” |
| Ans |
- The software is unable to access the database properly.
- Uninstall the software from Start->Settings->Control Panel->Add/Remove Programs.
- Install the software in the same location as previously installed to prevent re-registration
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| Q.5 |
Questions appear black/ patchy and options cannot be seen. |
| Ans |
- This is because of desktop themes being active on your computer.
- Windows Classic theme should be selected for proper operation of the software.
- To select this theme, right click on the desktop and click Properties.
- Select Windows Classic as current theme.
- Start our software and see whether you are able to see options and questions well.
- You may select the previous theme after you are done using the software, however while you are using the software you need to select Windows Classic theme only.
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| Q.6 |
Screen size is improper, questions getting cut on the right. |
| Ans |
- Right click on the desktop and select Properties.
- Select Settings tab and check the value of Screen Resolution slider.
- For GRE and GMAT CDs it should be 800x600 whereas for TOEFL it should be 1024x768.
- Set resolution accordingly and click Ok.
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| Q.7 |
I have accidentally given a test and have selected Test Quit and am wary of losing questions. |
| Ans |
- Start the software.
- On the login screen select “Click here to signup” link.
- Create a new user profile and log in to this profile the next time you start testing.
- The new profile is a blank profile and can be used by you from scratch
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| Q.8 |
I am scoring really low on your tests. |
| Ans |
- Our tests are pretty difficult and you need to keep good pace to complete the test.
- Usually students end up scoring about 200-250 points more on the real GRE and 100-150 points more on the GMAT as compared to our tests. TOEFL cannot be evaluated.
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